Kiosk Technology paper Research Example | Topics and Well Written Essays - 1250 words

Kiosk Technology - Research Paper ExampleKiosk point-of-sale systems provide 24 x 7 avail energy to the customers where they can make transactions in an easy, user-friendly manner (Silicon Landmark, n.d.). The ease, with which transactions can be made, provides an important element towards an organizations ability to attract customers as the customers look for user-friendly and always available systems that can get to c atomic number 18 of their needs. Kiosk promises to be the technological advancement that can take care of this need. In addition, kiosks provide customers with product information and interactive features that improves the overall image of the company in customers minds.Kiosks are available in various types and for various purposes. Ranging from a simple cash register to a complex and integrated ATM (Automated Teller Machine), kiosks are believed to improve customer relationships, reduce headcounts for manual/ handed-down operations, to take benefit of engineering science boom, to achieve accuracy and efficiency in operations and to improve customers perception about the company by providing various merchandise and product/ wait ons information on the kiosk terminals. However, as yet no study has been conducted to verify the above claims of kiosk vendors. Whitech Solution (n.d.) has explained the process by means of which the customers are relieved from standing in the queue for getting a product or service rather they can use the self service feature that is provided by the kiosk system at POS sites to reduce the response time that is otherwise on a higher side in traditional systems.The kiosk software communicates directly with organizations database systems from where it fetches information to the customer at the kiosk site. 1.2Implementing a Kiosk at POSA company needs to adopt an organised approach for implementing a kiosk system at its POS sites. This strategic IT decision should be taken after careful analysis of costs and the per ceived expect benefits of the instruction execution. The site, technology, type of kiosk to implement the hardware and software requirements, the vendors and strategic partners for the implementation are needed to be identified well before the actual implementation gets underway. As with any strategic IT implementation, the Return On Investment (ROI) must be calculated for this decision as well. However, since a number of qualitative factors are involved in this scenario, it is relatively a bit difficult to do a quantitative analysis to determine the degree of effectiveness and efficiency that a kiosk entrust provide to the business. This inherent limitation requires the organization to apply a focused effort to carefully examine and evaluate different criteria that it believes will have an impact on the overall implementation.1.3Managing the ChangeAlthough it is believed that kiosks add value to the business, yet the implementation needs to be monitored and supervised. The import ance of using the right technology for the business can not be undermined however, Mitra (2007) has pointed out the importance of employees and customers support towards introduction of new technology.