Case study Example | Topics and Well Written Essays - 500 words - 3

Case Study Examplemicrophones also has its feature dull bays and vacuum islands where customers can wash and clean their cars themselves. Secondly, Mikes has also created an inviting tail. Each of its 19 locations is located in a to a greater extent-than-an-acre property that is highly landscaped, has a well maintained lawn and with its own underground sprinkler system. The buildings look so clean that people sometimes mobilize Mikes is a restaurant. Third of all, when it comes to its people, Mikes is extremely picky on who it hires. For every 50 applicants, only one might qualify for a second interview. Mikes ensure that it hires only those people who place the customers interest above everything else, those who will fit in well with Mikes principles. Fourth, regarding moveing the relationship, Mikes always think about their customers, especially their repeat customers. In fact, they live and die on repeat business. They are committed to providing 100% satisfaction to their cu stomers. Fifth, in order to sell their relationship, Mikes empower their employees to take ownership of their work. These employees are entrusted to create a happy experience for customers, enough to keep these customers to come back for more of Mikes services, and to become advocates for Mikes. Sixth, although Mikes has its own rules, policies and procedures, it likes to keep things simple. In fact, during the trainings for its employees, Mikes discusses with its employees the latters experiences in the remote world in terms of services they had received as employees and turns the discussion towards how the employees can do the same thing to Mikes customers. Seventh, Mikes encourages, and even promotes, (friendly) competition among its stores. Mikes believes that such friendly competition sparks improvements not only in its stores but also in its employees as well. Mikes conducts meetings with various